Privacy Policy

Effective Date: 7 February 2023

Protecting your personal information is a priority for Decoris Diamonds Ltd trading as Decoris Diamonds (“Decoris Diamonds LTD”, “we”, “our”, or “us”).

This Privacy Policy applies to the website: www.decorisdiamonds.co.uk and governs the collection, use, disclosure, and protection of personal information obtained through our Website, Google Shopping, Facebook marketing channels, Instagram Shopping, and related services.

For the purposes of this Privacy Policy, all references to “Decoris Diamonds” refer to Decoris Diamonds Ltd trading as Decoris Diamonds, London Diamond Bourse.

By accessing or using our Website and services, you consent to the collection and use of your information in accordance with this Privacy Policy.

Collection of Your Personal Information

In order to provide products and services through our Website, we may collect personal information including, but not limited to:

• first and last name;
• billing and delivery address;
• email address;
• telephone number;
• payment information;
• account login details;
• purchase and order history; and
• customer service communications.

We only collect personal information that you voluntarily provide to us when you:

• create an account;
• place an order;
• contact us by email or telephone;
• subscribe to marketing communications;
• participate in promotions or competitions; or
• otherwise interact with our Website or services.

We may also collect additional personal or non-personal information in the future where necessary for the operation and improvement of our business.

Payment Information

When purchases are made through our Website, payment information is processed securely through third-party payment providers including Stripe.

We do not store complete payment card details on our servers.

For more information regarding Stripe’s privacy practices, please review: https://stripe.com/gb/privacy

Use of Your Personal Information

Decoris Diamonds uses your personal information to:

• operate and maintain our Website;
• process and fulfil orders;
• provide customer support;
• verify transactions and prevent fraud;
• manage your account;
• communicate regarding products, services, and orders;
• improve our Website functionality and user experience; and
• send promotional communications where permitted by law.

We may also use your information to inform you of products, offers, or services that may be relevant to you.

Sharing Information with Third Parties

Decoris Diamonds does not sell, rent, or lease customer information to third parties.

We may share personal information with trusted third-party service providers who assist us in operating our business, including:

• payment processors;
• delivery and logistics providers;
• marketing and advertising platforms;
• IT and hosting providers;
• analytics services; and
• customer support providers.

These third parties are authorised to use personal information only as necessary to provide services on our behalf and are required to maintain the confidentiality and security of such information.

We may also disclose personal information where required by law or where disclosure is necessary to:

• comply with legal obligations or court orders;
• protect our legal rights or property;
• prevent fraud or illegal activity; or
• protect the safety of our customers, employees, or the public.

Tracking User Behaviour

We may monitor user activity on our Website to better understand customer preferences and improve our services.

This may include information regarding:

• pages visited;
• products viewed;
• time spent on pages;
• browsing behaviour; and
• interactions with advertisements or promotions.

This information may be used to personalise Website content, marketing communications, and advertisements.

Automatically Collected Information

Certain technical information may be collected automatically when you access our Website, including:

• IP address;
• browser type;
• device information;
• operating system;
• access times;
• referring website addresses; and
• browsing behaviour.

This information is used to maintain Website security, improve Website performance, analyse usage trends, and administer the Website.

Use of Cookies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience.

Cookies are small text files stored on your device which help websites recognise returning users and remember preferences.

Cookies may be used to:

• remember login details and preferences;
• improve Website functionality;
• analyse Website traffic;
• personalise content and advertising; and
• support security features.

Most web browsers automatically accept cookies; however, you may modify your browser settings to decline cookies if preferred.

Please note that disabling cookies may affect the functionality of certain parts of the Website.

Links to Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Security of Your Personal Information

Decoris Diamonds implements reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

Security measures may include:

• SSL encryption technology;
• secure payment processing;
• restricted data access controls; and
• secure hosting environments.

While we take appropriate precautions to protect personal information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

Right to Deletion

Subject to applicable laws and certain legal exceptions, you may request that we delete your personal information from our records and instruct relevant service providers to delete your personal information where applicable.

We may refuse deletion requests where retention of personal information is necessary to:

• complete transactions or fulfil contractual obligations;
• comply with legal or regulatory requirements;
• detect or prevent fraud or security incidents;
• exercise or defend legal claims;
• maintain internal business records; or
• enforce our Terms and Conditions.

Children Under Thirteen

Decoris Diamonds does not knowingly collect personal information from children under the age of 13.

If you are under the age of 13, you must obtain permission from a parent or guardian before using this Website.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

Third-Party Account Connections

Users may choose to connect their Decoris Diamonds account with third-party services or platforms including Facebook, Instagram, or Google.

By connecting third-party accounts, you acknowledge and consent to the sharing of certain information in accordance with your privacy settings on those platforms.

If you do not wish for information to be shared in this manner, you should not connect your accounts to third-party services.

You may disconnect linked accounts at any time through your account settings or the relevant third-party platform.

Email Communications

We may contact you by email for purposes including:

• order confirmations;
• shipping updates;
• customer service responses;
• account notifications;
• promotional offers;
• surveys; and
• service announcements.

We may also track whether emails are opened or links are clicked in order to improve our communications and services.

You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link included in our communications.

External Data Storage

Your personal information may be stored on secure servers operated by third-party hosting and cloud service providers engaged by us.

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are implemented in accordance with applicable data protection laws.

Changes to This Privacy Policy

Decoris Diamonds reserves the right to amend or update this Privacy Policy at any time.

Where material changes are made, we may notify users by updating this page, displaying a notice on the Website, or contacting users by email where appropriate.

Your continued use of the Website following any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or our handling of your personal information, please contact us:

Decoris Diamonds Ltd t/a Decoris Diamonds
8th Floor, 1 Canada Square
London
E14 5AA
Email: info@decorisdiamonds.co.uk