At Decoris Diamonds, we specialise in crafting bespoke diamond jewellery to your unique preferences. We take pride in creating items tailored exclusively for you. Your complete satisfaction remains our priority, and we offer the following options for your peace of mind:
Please note: Due to the personalised and custom nature of our Bespoke service, we are unable to accept returns on Bespoke items.
If your item is found to be faulty or damaged upon receipt, we offer repair or replacement services. Contact our customer support team within 7 days of receiving your order to initiate this process.
To be eligible for an exchange, the following conditions must be met:
Please note: Exchanges are not available for bespoke items, as they are created uniquely to your specifications.
Please contact our customer support team at email@example.com or (+44) 020 7971 7313. We will guide you through the process, and upon approval, you can send the item back to us for evaluation. Shipping costs will be the responsibility of the customer.
At Decoris Diamonds, we are dedicated to providing exceptional customer service and ensuring your delight with your jewellery. If you have any questions or concerns about our returns and exchange policy, please don't hesitate to reach out to our customer support team for assistance.
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