FAQs

Yes, customising a ring is a great way to create a ring that suits your requirements. At the appointment, your personal consultant will go through the many options available to you tailored to your specific requirements. At Decoris Diamonds we can help bring your vision to life. Contact us at (+44) 020 7971 7313 or email [email protected] to book an appointment with one of our designers who will help you design and create your bespoke ring.

If you are unaware of your ring size, this is completely fine. We have a ring size guide which we use during consultations

Yes, most rings can be resized up to three sizes down or three sizes up. Please note some designs can’t be adjusted or resized due to designs for example a twisted band

Each diamond has its own distinguishing features also known as the 4C’s and each play a specific role in determining a diamonds value

You will be able to see photos and videos of the diamond you choose on our website. If, however, you are able to visit our showroom, we can arrange to show you the diamond once it has arrived.

Yes, the diamond can be upgraded in the future

We aim to complete all bespoke items within 5 weeks from the moment the client approves the design. You will be updated on the status of your ring at every stage of the process. If you require your ring for a specific date, please check with us before placing the order

You will receive the ring in a light up box featuring an LED light that puts the spotlight on the ring. The box gives a sense of luxury and elegance with blue velvet finishes and slim designs

Yes, all customers will receive updates throughout the production process at several stages via email or a platform of their choice

We recommend you book an appointment at one of our showrooms for your complimentary annual clean and polish

Yes, customising a ring is a great way to create a ring that suits your requirements. At Decoris Diamonds we can help bring your vision to life. Contact us at (+44) 020 7971 7313 or email [email protected] to book an appointment with one of our designers who will help you design and create your bespoke ring

Al rings are made from high quality metals with a choice from platinum (950), 18 carat gold (white, yellow, or rose). All our rings carry a hallmarking https://www.gov.uk/guidance/hallmarking-how-businesses-can-comply-with-the-law

At Decoris Diamonds, we have experience in designing and producing a variety of intricate and detailed jewellery designs. After having spoken to you about your requirements, we can produce a range of ideas and realistic samples so you can see exactly how the jewellery would look like in real life

All centre diamonds come with a GIA/IGI grading report which provides an expert analysis of the quality of a diamond based on the 4 C’s. All products purchased will be issued with a certificate to validate the purchase. Diamond centre stones are certified by GIA or IGI and have individual laser inscribed serial number. We do not self-certify

At Decoris Diamonds one of our certifications we use is Gemological Institute of America (GIA) graded centre diamonds GIA reports include unbiased scientific information of your diamond’s key characteristics such as colour, weight, measurements etc

Every diamond is graded and categorised by the four C’s. This relates to Colour, Cut, Clarity and Carat (weight)

The diamonds Cut refers to how successfully it reflects light to the viewers eyes. A well-cut diamond will appear bright and luminous whereas a poorly cut diamond will appear dull

Once you’re ready to start, feel free to browse our site for inspiration and then get in touch with us for advice or to book a free consultation at our Canary Wharf showroom

Yes, we can arrange a viewing at one of our showrooms before the diamond is set

Using lukewarm water and a little liquid and a cloth

Yes, we recommend you book an appointment at our showroom for your complimentary annual clean and polish

No, our ring settings are not available without the purchase of a centre stone

We source our diamonds globally from diamond manufacturers that comply with the United Nations Kimberley Process to ensure all our diamonds are sourced ethically

Yes, it is illegal in the UK to sell or describe any item as gold, silver, platinum or palladium unless it is all hallmarked. At Decoris Diamonds, all our jewellery is hallmarked in compliance with the law. The grade used for platinum or palladium is 950. The grade for gold is 18k (hallmarked 750) https://www.gov.uk/guidance/hallmarking-how-businesses-can-comply-with-the-law

Yes, we make jewellery for children

It is usually done on the inside of the wedding band on the sides as the bottom centre is left blank for resizing

Up to 10 working days

Yes, we offer laser-engraved inscriptions of up to 25 characters of your choice, at an additional cost of £100 inc VAT

Yes we engrave most rings

If you are unaware of your ring size, this is completely fine. We have a ring size guide which we use during consultations

Yes, most rings can be resized up to three sizes down or three sizes up. Anything more than that we will need to redesign the whole ring. Please note, some designs are unable to resize, for example, twisted. We offer one free ring resizing with every purchase to our UK customers. Additional resizing is possible at a fee of £50. A further charge will be applied for re-engraving.

Decoris Diamonds have a ring size conversion chart available online. Please click here to view it.

Yes, resize is not done in our showroom and can take up to 10 working days

Yes, our diamond prices are dependent on the 4C’s and vary depending on each category

Bespoke rings start at £1,500

We accept all major credit or debit cards including American Express and bank transfer.

Yes, we are able to offer financing options. For further information, please get in touch with us and we will be happy to assist.

VAT is applied to all our products. VAT can be claimed back for international customers at the airport with Global Blue

We provide free delivery on all our products

All orders that are shipped will be fully insured

Once posted our delivery times are between 3 to 5 working days. No charges are made to customers. (duties and tax applicable in certain countries will be the responsibility of the buyer)

We deliver to any country. Tax and duties applied after sending of product will be the responsibility of the buyer

We do international deliveries

Bespoke orders can take up to 6 weeks. If you need it in a shorter time span, please call us before placing an order

Collections are available please contact us to arrange this

We will provide you with your tracking number with your confirmation email once item has been shipped

If you wish to amend or cancel your order, please contact us on… immediately quoting your order number. If you have any questions regarding your order, please contact us at 07984389054 or email [email protected] Please note, bespoke items cannot be cancelled once the order is in process.

We only offer our customers exchanges as each of our products are cross-examined and quality assured by diamond specialists. Bespoke items cannot be exchanged and can only be offered a refund if its product is found faulty after cross-examination by one of our diamonds specialists.

Bespoke items cannot be exchanged and can only be offered a refund if its product is found faulty after cross-examination by one of our diamonds specialists

Bespoke/personalised items cannot be exchanged and can only be offered a refund if its product is found faulty after cross-examination by one of our diamonds specialists

We do not offer any refunds/exchanges without proof of purchase

Refunds can take up to 14 working days

Return shipping is the responsibility of the buyer

If the product was personalised or bespoke, then no

Please allow up to 14 working days for your return to be processed. Once the return is being processed, a confirmation email will be sent to you

Please ensure product is returned in original packaging

Yes, you will receive an email confirmation from us that your return has been received

Our products are discreetly packaged

All products come in jewellery boxes and then placed in discreet packaging. Gift bags available for collections

We offer a lifetime warranty on all of our products against defects in manufacturing and workmanship However, if the jewellery has been tampered with in any way or altered by the customer, another jeweller, or any other third party, the lifetime warranty and returns policy will cease to apply Our warranty does not cover any wear and tear that might occur on any product Jewellery worn daily will encounter surface scratching. All precious metals are malleable and therefore, susceptible to scratches, impact damage, or misshape under pressure - this is completely normal for all products. Therefore, this type of wear and tear is not covered in our warranty To protect your jewellery and keep it in excellent condition we recommend servicing your jewellery once a year to remove any surface scratches All of our diamonds and gemstones are handset and go through a series of examinations before collection or dispatch. Stones will not become loose, dislodges, or damaged unless as a result of an impact, rough handling, or damage. Loss of stones is not covered in our warranty Therefore, we recommend our customers to get all jewellery fully insured to protect themselves against any accidental damage or loss. We recommend using our trusted insurance provider T H March. Please quote this reference when contacting TH March: Decoris Diamonds (AD010T). All these questions and answers can be displayed by having it all on the screen or drop down boxes

Our team members will confirm the product availability, the process payment, and provide you with all the information once items are ready for contactless pick-up

Yes, all our team members are expected to perform a health assessment every fortnight prior to arriving to work. If one of our members is not feeling well, they are required to stay at home

At Decoris Diamonds, we are making sure to take extra precautions to ensure the cleanliness of our products by following cleaning guidelines after every consultation. After any of our products have been touched, our team members clean the items with wipes, soap and water.

If you need a Decoris Diamond jewellery repaired, we ask that you call us so we can arrange a time to assess your jewellery. Alternatively you can send your item via post

The cost to repair a product depends on the damage to the item and can be determined after being assessed by one of our experts. Please call us for a an estimate

Our teams will assess your item and the work required to fix it, and based on that we can let you know how long till we’ve fixed your item

Small diamonds can be replaced and centre diamonds also prices will vary please contact for us for prices

We do offer repair services for Decoris Diamonds jewellery items. For additional information on prices, please contact us

We are able to alter the length of majority of our necklaces and bracelets. For further information please contact us

We can remake products at the same designs of lost products please contact us for further information

We have been established since

Does it also fluctuate in accordance with underlying diamond market prices

Sometimes stones not suited for engagement rings will be better suited for other jewellery pieces such as earrings or setting in yellow gold where the colour isn’t as noticeable

No, all diamonds have some form of surface graining which can only be seen under microscopic magnification.

A certificate tells you the main characteristics of the diamond that you are purchasing. All our diamonds are certified to ensure consistent quality is delivered to our customers. We use GIA certified diamonds as they adhere to very strict grading standards

This implies the date when the diamond was certified

Yes, we offer both options and explain the difference. Both are equally 100% real diamonds; the only difference is in how it came to be a diamond. A natural diamond is mined from underground, and a lab-grown diamond is created in a controlled environment under intense heat and pressure. Both are subject to the 4 C’s and should always be certified. Lab-grown diamonds are considered to be more affordable in comparison to a timeless natural diamond.

Yes, lab diamonds are a more affordable option especially when your thinking of buying a larger sized diamond

Here at Decoris Diamonds, we are committed to sourcing our materials in a sustainable manner. We believe that sourcing our materials in the correct manner is our utmost importance. We have a zero tolerance policy towards conflict diamonds and we have taken precautions to assure that conflict diamonds do not enter our inventory.

Yes, if you would like to, once your diamond has arrived in our showroom before setting, we can arrange an appointment for you to view the diamond beforehand

For GIA certified diamonds, IF, VVS1 VVS2 VS1 and VS2 are considered eye clean

The additional cost covers the extra metal weight and any additional diamonds

Yes, all Decoris Diamonds rings are hall marked. It is a legal requirement that all metals in the UK are tested and marked

While both metals are similar in looks, white gold (18ct) is made of 75% pure gold and then rhodium plated to give a white silvery finish. Platinum on the other hand is 95% of its pure metal with an original silvery look. Platinum is usually preferred in jewellery for its durability.

Yes we can source all precious stones

Resizing a couple of sizes will be free however if resizing more than three sizes up there may be additional charges. Please contact us for further details

For insurance we recommend TH March as they specialise in jewellery care. You can get a quote from them on 01822 855555

You can insure your ring with any insurance company you prefer. We recommend TH March who offer worldwide cover for jewellery and watches covering accidental damage, loss & theft. Please quote this reference when contacting TH March: Decoris Diamonds (AD010T)

We offer a range of lifetime services with the purchase of your Decoris Diamonds purchase, such as ring sizing, polishing, and routinely checks for your setting

We offer free resizing for our products